Frequently Asked Questions

Yes. Reserved parking will be available for your appointment, making drop off and pick up as convenient as possible. 

Please allow approximately 45 minutes for a first visit. This gives us enough time to get to know you and your pet, review their history, perform a thorough examination, and discuss any questions or recommendations. If diagnostic testing is needed, your visit may take longer.

Whenever possible, we’ll schedule you with the same veterinarian to provide continuity of care and help your pet feel comfortable and familiar with their care team.

Most appointments last approximately 30–45 minutes, depending on the type of visit and your pet’s needs. We’ll allow enough time to discuss your concerns and answer any questions.

Yes, we will offer services in both Mandarin and Cantonese. 

We believe in transparent pricing. You can contact our clinic for information about fees and the estimated cost of your pet’s visit, diagnostics, treatments, and other services. We’ll always do our best to discuss expected costs with you before proceeding with additional care.

Yes! We plan to offer online appointment booking to make scheduling as convenient as possible. Stay tuned.

We take fear and anxiety seriously. Our team will work at your pet’s pace and use gentle, low-stress handling whenever possible. We’ll also consider things such as appointment timing, minimizing waiting-room stress, and appropriate calming strategies. If your pet has had difficult veterinary experiences in the past, please tell us when booking so we can plan ahead.

Absolutely! We love meeting new patients before their first appointment. If you’re nearby, feel free to stop in and say hello. We also encourage any of our patients to pop in for cookies and weigh ins whenever in the area.

We’re happy to provide you with the documentation you need to submit eligible expenses to your pet insurance provider. Because coverage varies between policies, we recommend confirming your specific coverage and reimbursement directly with your insurer.

Yes. Our goal is to make sure you understand what your pet’s test results mean and what, if anything, needs to happen next. Your veterinarian will follow up with you regarding significant diagnostic results and discuss recommended next steps.

An examination helps your veterinarian make sure the medication is still appropriate and safe for your pet. Pets can change significantly over time, and some medications require monitoring of things such as weight, bloodwork, kidney or liver function, or the underlying condition being treated. Regular examinations help us catch changes early and avoid continuing a medication that may no longer be the best choice. Standards of care require us to see a patient once a year for physical exam and history in order to maintain a current prescription.

Yes, we do! We understand that veterinary visits can sometimes be stressful for our feline friends. To ensure they feel completely secure, we offer a specialized cat-only exam room. It is fully equipped with everything your cat needs to feel safe, calm, and comfortable during their time with us.

Absolutely! We are delighted to welcome everyone, whether you are a registered client or not. Our team is always happy to help you find the right food and wellness products for your pets.

To serve you as quickly as possible, we place orders twice a week. Best of all, our deliveries arrive the very next day, so you won’t have to wait long for your pet’s essentials.

We’re 1 minute away from the ocean, making it easy to combine your visit with some fresh air and time outdoors. 

We’re always interested in connecting with talented people who are passionate about veterinary medicine and excellent patient care. Contact us directly to ask about current opportunities.